SINGLE USE REMOTE HELP SERVICE

* Charges: $119.99 Flat Rate per-incident.
* There is no charge if we cannot resolve the issue.
* Book your support callback request by calling into our support line.
* Call Backs are provided during our regular business hours (1 to 4 hours typically)
* Support is ONLY available for customers who have kept current on all major version upgrades.
* Support is NOT available for out of date, obsolete or discontinued software versions.
* Support is NOT available after our Business Hours, on Weekends, Holidays or outside of the USA.
* Credit Card authorizations are canceled if unused for more than Three Business Banking Days.
* Credit Card authorizations are canceled if we cannot provide service for any reason.
** A BROADBAND INTERNET CONNECTION TO YOUR LOCATION IS REQUIRED FOR SERVICE.

Data Transfer services are not included but are available with a monthly support plan.
Due to the highly complex and time consuming nature of Data Transfers we do not offer
it as a stand alone single use service.

1. Help Desk Voice Service is available for Customers who have purchased and activated any of our products and have are up to date with all version upgrades and customers that have a curent Help Desk Voice Service Subscription in good standing.

2. We are not computer service technicians and therefore support is LIMITED to our products only. Our Support Services do not include help with Windows OS, Windows Networking, Anti-virus, Credit Card Terminals, Printers, Scales, computer hardware or any other company's software and hardware.

3. We reserve the right to limit each contact (telephone or electronic) to one incident. Inquiries are limited to the following product areas: installation, upgrade assistance, and basic functionality. An incident is defined as a single issue or problem that you ask a support representative to analyze or resolve a product-usage question that involves a single topic on a drop-down menu, one report or minor database issues. The technical support representative will determine how many incidents will be handled during the course of the telephone or electronic contact.

4. Our best effort response times are typically under 4 hours and are available during our regular business hours except for occasional downtime due to system and server maintenance, company events, observed U.S. holidays and events beyond our control. If Calling for support on Mondays or after a major holiday you can expect a longer response times. Calls for support one hour or less prior to closing may not be returned until the next business day.

5. For support requests received outside of these hours, the response time is within the next business day. Response times are on a best effort basis and are not guaranteed.

What is NOT covered under this plan:
a. Windows OS, Network Creation, Installation or Management of Network Devices and Workstations.
b. Computer Hardware, Printers, Scales, Scanners, Customer Displays or any other Peripheral Hardware.
c. Extensive or complex Customer and Employee Training (available as a separate service).
d. Complex data repair, data conversion or Importation of external Inventory data.
e. Bookkeeping, Accounting, General Ledger Reconciliation or Accounting Analysis are not provided.
f. Any unusual service requests that would be estimated to take more than one hour to resolve.
g. Any issue that the technical support representative determines to be outside of our responsibility.
h. Downgrading to an earlier version, discontinued or unsupported version.
i. Physical technical presence at your location is not provided with this plan.
j. Support is NOT available after our Business Hours, on Weekends, Holidays or outside of the USA.

Limitation of Liability:
ANY LIABILITY OF COMPANY WITH RESPECT TO A PRODUCT OR THE PERFORMANCE THEREOF UNDER ANY WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY WILL BE LIMITED EXCLUSIVELY TO PRODUCT REPAIR OR REPLACEMENT OR, IF, IN COMPANY'S OPINION, REPAIR OR REPLACEMENT IS IMPRACTICAL, TO REFUND OF THE LICENSE FEE. EXCEPT FOR THE FOREGOING, ALL PRODUCTS ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. FURTHER, COMPANY DOES NOT WARRANT RESULTS OF USE OF THAT THE PRODUCTS ARE BUG FREE OR THAT THEIR USE WILL BE UNINTERRUPTED.

NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT OR OTHERWISE, COMPANY SHALL NOT BE LIABLE OR OBLIGATED WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT OR UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNTS IN EXCESS IN THE AGGREGATE OF THE FEES PAID TO IT HEREUNDER WITH RESPECT TO THE APPLICABLE PRODUCT DURING THE 1 year PERIOD PRIOR TO THE CAUSE OF ACTION; OR (II) FOR ANY COST OF PROCUREMENT OF SUBSTITUTE GOODS, TECHNOLOGY, SERVICES OR RIGHTS; (III) FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES; (IV) FOR INTERRUPTION OF USE OR LOSS OR CORRUPTION OF DATA; OR (V) FOR ANY MATTER BEYOND ITS REASONABLE CONTROL.

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Sales and Support call 1-302-727-0333
12:00pm to 8:00pm Weekdays Eastern Time

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