Plexis Point of Sale Software

Sales and Support call 1-302-727-0333
12:00 Noon to 8:00 PM Weekdays Eastern Time

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PLEXIS POS MOVE PLEXIS POS SOFTWARE AND DATA TO A NEW COMPUTER

If you have a Monthly Service Plan we will perform this service for you at no charge.

Always backup your system prior to attempting any of these processes and tasks.
Moving data can be a complex and time consuming process.
We suggest Contacting our support department to perform the data transfer.

These instructions are provided for those customers who are
comfortable working with their own computers and networks.

Failure to follow any of these steps EXACTLY may cause the program to fail.

1. DO NOT Uninstall Plexis POS from your old computer. If you do not have a monthly voice Service Plan or your software is more than 1 year old you may be required to purchase a new license or service plan. Contact us first if you are unsure of your license status.

2. Archive your invoices. If you keep a maximum of 13 months of detailed data or even better 3 months or less the upgrade will process quickly. If you do not archive the upgrade to take many hours to complete depending on how many invoices are active.

3. Exit Plexis POS completely out to Windows.

4. If you are running a Multi-Station Version of Plexis POS shut down ALL Terminals using Plexis POS.

5. If running the Plexis POS Caller ID Server, Price Checker or any other application accessing the Plexis POS databases shut all of those down completely.

6. Browse to your existing Plexis POS ROOT folder on the OLD computer
(example: "C:\Program Files\POS 30") and COPY (do not not cut!) the entire contents of that folder and ALL sub-folders on to backup media device of your choice.

7. Download and Install the CURRENT DEMO VERSION of Plexis POS on your NEW computer or server. When installing uncheck "SAMPLE COMPANIES".

8. After the Installer finishes DO NOT start Plexis POS on the NEW computer at this time.

9. From your BACKUP MEDIA copy six files USERS.DBF, USERS.MDX, USERPREF.DBF, USERPREF.MDX, CLIENT.DBF, CLIENT.MDX
to the Plexis POS root folder of on your NEW computer. (example: "C:\Program Files\POS 30")

10. From your BACKUP MEDIA copy your ENTIRE COMPANY data folder on the NEW computer.
(example: "C:\Program Files\POS 30\MYCOMPANY")

11. Start Plexis POS a file rebuild will occur and then the program will exit. The data transfer is now complete.

12. If after updating your Plexis POS software reverts to Demo Mode and your last purchase was less than 1 year ago or you have a Help Desk Service Plan go to Help, Request Activation Key. Under these conditions a new activation key will be sent to you by Email at no addtional charge. Support Plan customers get unlimited free re-activation requests for the life of the support plan.

* Non-Support Plan Customers quailify for only one free re-activation request per license within the first year of purchase.

Upgrade policy and information:
1. Service Plan customers receive unlimited Free Upgrades.
2. If your existing version is more than 1 year old you will need to purchase a new software license or Help Desk Voice Service Plan.
3. Contact us by Email to verify your license status prior to installing an upgrade.
4. Customers installing and using upgrades do so at thier own risk as upgrades are provided as a courtesy service only.
5. Updating or Upgrading does not include any free Help Desk Voice Service unless you have a current support plan.
6. Backup your system prior to upgrading during our normal business hours in case you need to contact us.

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Sales and Support call 1-302-727-0333
12:00 Noon to 8:00 PM Weekdays Eastern Time

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