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PLEXIS POINT OF SALE SOFTWARE |
FAST FOOD - PIZZA - COFFEE SHOP - RESTAURANT |
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| Windows Point of Sale Software for Do-It-Yourself Business Owners | ||||||||||||||||||||||||||||||||
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SINGLE USE HELP DESK SUPPORT SERVICES |
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Help Desk Support and Password Recovery Software Installation on to your computer Printer, Pole Display, Cash Drawer Setup Caller ID, Coin Dispenser, Video Security Setup Other Supported Peripheral Device Setups Company Setup and Switch Settings Data Importing / Exporting |
One-on-One Assistance Training and How To's Migration to another computer System Failures or Database Recovery Remote co-session Support Remote co-session Training High Priority Callbacks |
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Learn how to use: Inventory Control Menu Creator Touch Button Programming Sales Order Entry Sales Reports End of day procedures General Ledger, A/R, Statements, Finance Charges Help with various aspects of setup and operation Plexis Supported Hardware Setup and Configuration |
Support for your technician: Trouble Shooting and Database Repairs POS Software and Password Recovery Backup and Restore Procedures Help Desk Support DOES NOT include: Support for Windows Operating Systems Installation, setup and configuration of Windows Networks Non-Supported Hardware or Third Party Software Any other requests for support outside of our responsibility Support outside of the USA |
| 1. A HIGH SPEED INTERNET CONNECTION TO YOUR LOCATION IS REQUIRED. |
| 2. Remote Help Desk Service is available to all customers who have purchased and registered Plexis Point of Sale. Remote Help Desk and Voice Support is not available to Demo Users, pirated, bootleg or third party software. |
| 3. Plexis Software reserves the right to limit each contact to one hour and to limit each contact (telephone or electronic) to one incident. Inquiries are limited to the following Plexis POS product areas: installation, upgrade assistance, and basic functionality. An incident is defined as (a) a single issue or problem that you ask a support representative to analyze or resolve, (b) a product-usage question that involves a single topic on a drop-down menu or one Plexis POS report, or (c) a single question on a specific bookkeeping topic. The technical support representative will determine how many incidents will be handled during the course of the telephone or electronic contact. |
| 4. Excludes occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control. |
| 5. Goal response times are under 4 hours and are available weekdays 12:00pm to 7:00pm Eastern except for occasional downtime due to system and server maintenance, company events, observed U.S. holidays and events beyond our control. Calls for support on Mondays or after a major national or company holiday you can expect a much longer response time. |
| 6. For support requests received outside of these hours, the response time goal is within the next business day. Response times are a goal and are not guaranteed. Excludes occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control. |
| 7. Data recovery and password removal service may involve additional costs and may not be covered under the Remote Help Desk Service. |
| Contact Sales | Support (free) | Register Your Software | Downloads & Updates | Reseller Policy | Help Desk Login |
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