POS Software for Restaurant, Retail, Pizza, Liquor Store, Grocery and Delivery Plexis Point of Sale Software
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BEST PRACTICES FOR HIGH RELIABILITY


Almost all of the calls that come into our support center are problems with Hardware, Windows, Networking or other issues not directly related to the POS Software. We have found over the years that if you adopt and follow some tried and true techniques you will have minimal problems with your hardware and software. Most of our customers who have followed these techniques have been running Plexis POS Software for years without a single failure. What you will read below are recommendations and your decision to follow them is entirely up to you.

Plexis POS Express (Single Station)

1. Put battery Backups (UPS) on EVERY critical piece of hardware.

2. DO NOT turn off, reset or restart your computer without exiting Plexis POS completely.

3. Use a dedicated Computer for your Sales System. This means a machine that NO ONE uses for anything but running the POS Software and backup routines.

4. If connected to the Internet, properly configure firewalls or anti-virus programs so they don't slow your sales system down. These programs tend to filter every read and write to the hard drive and can slow performance as much as 75%. If improperly configured may cause the POS databases to become corrupted.

5. By using the POS system while surfing the Internet and running your business POS Software at the same time you risk the chance of picking up a Virus which could damage your POS program and your data.

6. Backup your system and software often.

7. Do NOT allow Cloud Based or Automated Backup Systems to Access the Plexis POS program or data files automatically as this could corrupt open data preventing further use of the system. If you wish to backup your Plexis POS software do so under controlled conditions after all Terminals have exited Plexis POS our to Windows.

8. Turn off Automatic Windows Updates. Automatic Windows Updates can restart your computer while unattended. If the Plexis POS SQL databases are open or you are using the system and Windows update abruptly restarts the computer this could corrupt open data preventing further use of the system. From time to time if you wish to update Windows do it manually under controlled conditions.

9. Anti-Virus software must be prevented from scanning any Plexis POS folders and data files. Click  HERE  for more information on AV settings.
Plexis POS Multi-Station Version

1. Put battery Backups (UPS) on EVERY critical piece of hardware. This includes the Server, ALL workstations, Network Hubs, Etc. Leaving one computer unprotected can cause adverse effects on all other computers.

2. DO NOT turn off, reset or restart your computer without exiting Plexis POS completely. This includes all terminals as well.

3. Use a WIRED network on ALL computers. Wireless Networks are not designed for high speed database applications and are not recommended or supported with this POS Software.

4. Use a dedicated File Server. This means a machine that sits in a closet that NO ONE uses for anything but running the POS Software and backup routines.

5. If connected to the Internet, properly configure firewalls or anti-virus programs so they don't slow your sales system down. These programs tend to filter every read and write to the hard drive and can slow performance as much as 75%. If improperly configured may cause the POS databases to become corrupted.

6. By using the POS system while surfing the Internet and running your business POS Software at the same time you risk the chance of picking up a Virus which could damage your POS program and your data.

7. Backup your system and software often.

8. Do NOT allow Cloud Based or Automated Backup Systems to Access the Plexis POS program or data files automatically as this could corrupt open data preventing further use of the system. If you wish to backup your Plexis POS software do so under controlled conditions after all Terminals have exited Plexis POS our to Windows.

9. Turn off Automatic Windows Updates. Automatic Windows Updates can restart your computer while unattended. If the Plexis POS SQL databases are open or you are using the system and Windows update abruptly restarts the computer this could corrupt open data preventing further use of the system. From time to time if you wish to update Windows do it manually under controlled conditions.

10. Anti-Virus software must be prevented from scanning any Plexis POS folders and data files. Click  HERE  for more information on AV settings.

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